The AI is built to recognise when a situation requires a human. It will take the caller's details, flag the issue, and ensure your team is notified immediately so they can follow up. No customer falls through the cracks.

Yes! That's one of its greatest strengths. The AI Front Desk operates 24/7, 365 days a year. Whether it's a Saturday night enquiry or a public holiday call, every lead is captured, qualified, and handed over to your team ready for follow-up the next business day.

Every conversation is logged and reviewable. The AI only operates within the guardrails you define. It can't go off-script. You're notified instantly when it escalates to a human, and we monitor performance on our end. You're never flying blind.

The AI Front Desk handles phone calls, web chat, SMS, email, and social messages including Facebook and Instagram DMs. All in one unified system. Every interaction can be logged in your CRM so your team has a complete picture of every lead.

Our system invites all customers to share their experience after a transaction. Customers who indicate they need support are guided to a private channel so your team can resolve the issue quickly. All customers remain free to leave a public review on Google or any other platform. We use a post-experience sentiment check: customers who had a poor experience are directed to your team privately, giving you a chance to resolve the issue before it becomes a public review.

After a job is completed or a service delivered, the system automatically sends a personalised SMS or email asking the customer to share their experience on Google. The message is timed, personalised, and uses proven copy that drives response rates significantly higher than manual requests.

No! Google explicitly allows businesses to ask customers for reviews. What's prohibited is incentivising reviews (paying or offering discounts for them) or posting fake reviews. Our system only contacts genuine customers with a straightforward, compliant request.

Most clients see a noticeable increase in reviews within the first 2 to 4 weeks. The pace depends on your transaction volume. The more customer interactions you have, the faster your review profile builds. We track your review velocity and report on progress monthly.

Not at all. Dormant databases often contain highly qualified leads who simply moved on or got busy. A well-crafted reactivation campaign with the right timing and offer can re-engage customers who are already familiar with your business at a fraction of the cost of acquiring new leads.

We create a short, personalised AI-driven message sequence — typically SMS and/or email — that acknowledges the gap in contact, reminds them of the value you offer, and presents a relevant reason to re-engage. The messaging is natural and non-salesy to avoid feeling like spam.

Careful segmentation, personalisation, and timing are key. The messaging is crafted to feel like a genuine re-connection rather than a broadcast.

Results vary by industry and database quality, but clients typically see 5 to 15 per cent of dormant contacts re-engage within the first campaign. On a database of 500 past customers, that's 25 to 75 warm conversations initiated from a list you already own.